![]() ![]() I don’t know that there’s much else I could do. What troubles me slightly is that the email itself could have been genuine and someone is trying on some sort of identity theft. I’ve changed my email password and have checked my various accounts, which show nothing untoward at the moment. I have wasted half an hour trying to get past a bot (sorry, ‘agent’) on the Sony website, which persists in asking me for an Online ID which I don’t have! The official Sony website recommends contacting them if emails like this are received Ran the header through Google Security checks and it appears genuine. No other request for information and then at the bottom, an ‘If this wasn’t you’ click here button, which needless to say, I didn’t respond to. I have this afternoon received an email purporting to be from Sony Playstation thanking me for opening my account and asking me to verify my email address. The app is added to the NOT OPTIMISED list.I have never owned, nor intend to own a Sony Playstation. On some devices, this option might show up as Sync now. Make sure that you have the slider turned on for your email app. Choose the email account where you have sync issues. This is at Settings > Accounts and backup > Manage accounts on a Samsung phone. To add the email app to the list of non-battery-optimised apps, tap APPS and then mark the checkbox for the email app. On your device, go to the Accounts section in the settings.If you don't receive it within 24 hours, please click here for more help. The verification email can take a few minutes to arrive. You are sent an email containing a secure link. Tap the menu button (three vertical dots) and select Battery optimisation to view a list of non-battery-optimised apps. 840 Store message Receive delivery request Retrieve and deliver to receiving account Verified Receiving account provides notification Mail server stores. Go to the Account Management sign-in page and select Trouble Signing in > Reset your password and enter your sign-in ID (email address).I got the verification email but the link that opens after I click on the 'verify now' button doesnt load. Turns out I needed to verify my email (I know Ive already verified it before and even recently). From your Home screen, tap the Application screen icon. Hydrogen Bluebird said: Just bought a new PS4 and I tried signing in my PSN account.To remove an app from the battery optimisation list If you still experience syncing problems and you're using mobile data, enter There is no network coverage or mobile data connection in the search field to get a list of solutions from the troubleshooting article “There is no network coverage or mobile data connection”.The troubleshooting article “My Wi-Fi connection keeps dropping” will suggest a number of Wi-Fi-related solutions. If the suggested solutions don't work and you're using Wi-Fi, enter My Wi-Fi connection keeps dropping in the search field.The troubleshooting article “An app isn’t working” will suggest a number of additional possible solutions. If removing the email app from the battery optimisation list doesn't solve the problem, go to, select your Xperia™ device model, and enter An app isn’t working in the search field.Sony but they couldnt help I used the bot and still it did not work I. If the email problem is related to an EAS account in a corporate environment, contact the IT support of your company or organisation. Make sure that the email address in the PSN log in is the one youre checking for.You may have changed your email account password using another device, but forgotten to update the password on your Xperia™ device. Make sure you use the correct email account password on your Xperia™ device.To avoid the issue, remove your email app from the list of battery-optimised apps in Settings (see instruction further down this page).Email sync problems related to EAS accounts are not caused by STAMINA mode. If the email account isn’t an Exchange ActiveSync® (EAS) account, open and refresh your email app. ![]() Verify after each action whether the problem was solved before trying the next one. To solve the problem, try these actions one after the other. ![]() One of the reasons that syncing or receiving email messages has stopped may be that STAMINA mode has been activated automatically to save battery power. You might experience that you suddenly don’t receive any email messages and that your email app has stopped syncing. ![]()
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